Exchange and return:
The customer has the right to exchange or return products if they arrive damaged or unusable, provided that the store is notified.
Through the available communication channels (within three working days of receiving the request).
Exchange and Return Policy
At Andes Roastery, we are committed to providing high-quality coffee products and strive to ensure your complete satisfaction. Due to the delicate nature of our products, we would like to clarify our exchange and return policies:
1. Retrieval
Coffee products: Since coffee products are considered food items, they cannot be returned unless there is a clear defect or manufacturing flaw in the product.
Non-consumable items (devices and accessories): Non-consumable items such as equipment and accessories can be returned within 3 days of receipt, provided they are unused, in their original condition, and in their original packaging. A refund will be issued to your account after inspection of the item.
2. Replacement
Coffee products: Coffee cannot be exchanged unless there is an error in the order on our part (such as receiving a different type of coffee than that ordered).
Products (devices and accessories): Devices and accessories can be exchanged within 3 days of receipt, provided they are unused and in their original condition. Exchanges are approved after product inspection.
3. Damaged or incorrect products
If you receive a damaged or incorrect product, please contact us immediately within 48 hours of receiving the order, and we will process a replacement or refund at no additional cost.
For products (devices and accessories):
1- If you receive a product with a manufacturing defect, please contact the agent.
2- If you receive a product with a malfunction in the device, contact us through our customer service channels and we will inspect it and provide you with a report.
3- If you receive a product that shows a defect after using the device for a period of 3 days, please contact the agent to follow up on the product warranty.
4. General Conditions
All return and exchange requests are subject to inspection by our team to verify the condition of the product.
Shipping and delivery fees are non-refundable in case of a return or exchange.