Store policy

In the name of God, the most gracious, the most merciful


On this page you will find everything you need to know about orders. The store reserves the right to update this information without prior notice.



Store working days:

  • From Sunday to Thursday, the following are excluded:
  • The first four days of the holidays
  • Official holidays
  • Any working days mentioned in the remaining steps refer to the store's working days.


technical support

  • Customer technical support is available on working days through the available and approved communication channels from 4 pm until 10 pm (and during Ramadan from 8 pm until 2 am).
  • The approved means of communication are WhatsApp and email.


Requests:

  • Before paying, the customer must review the available payment methods.
  • Before ordering, please read the product description carefully.
  • After the order is completed, modifications are not available, and the customer can cancel the order themselves via the website before processing begins.
  • Once the order has been processed or prepared, or the policy has been issued, the order cannot be canceled or refunded.
  • In the product feedback section, customers can write their comments, which will be implemented to the best of our ability, but are not mandatory for the store.
  • In the product description you will find all the information we know about the product. If you have any questions or find any missing information, please contact us through the available communication channels.
  • The roasting date for the coffee is available in the product description, and the product will be sent with the same or later roasting date. Please note that the roasting date is subject to change daily.
  • If the expiry date of the hummus is unavailable, it is the customer's responsibility to inquire about it. If the purchase is made without asking, it is subject to any expiry date.
  • If the order arrives incomplete or does not match what was ordered in the store, the store bears the responsibility, and the customer has the right to request financial compensation or to complete the remainder of the order, provided that the store is notified (through available means of communication) within three working days of receiving the order.
  • An order is considered confirmed only after payment and order confirmation. A receipt must be attached for bank transfer orders.
  • The customer provides the store with a clear address containing the name, street, house number, neighborhood, and a landmark next to the address. A missing section of this information is considered an incomplete address.
  • The customer is obligated to provide the store with complete information in English if the shipping company is DHL; failure to do so will result in an incomplete address.



Shipping:

  • The store does not modify the address; it provides the shipping company with the address as written by the customer.
  • The order will be delivered to the shipping company within three business days.
  • The shipment will be delivered to the address or branch located in his city, depending on what is available from the shipping company.
  • The estimated shipping time is approximate and may extend up to 15 business days after shipment.
  • The time is calculated after the order is handed over to the shipping company.
  • Shipping delays due to insufficient information absolve the store of responsibility for the delay.
  • If a shipment is returned due to incomplete information, the customer is responsible for the return shipping costs. The customer is also responsible for contacting the store and informing them of the return. Furthermore, the customer is obligated to resolve the issue within 3 business days. If no resolution is reached, the store is not responsible for storing the shipment and may dispose of it as it sees fit.
  • The store has the right to change the shipping company, if this is in the best interest of the order (for example, to speed up the order shipping process).
  • After the order is shipped, the customer is responsible for following up with the shipping company to ensure it is received on time.
  • If the customer does not receive a message with the tracking number, it is the customer's responsibility to contact the store to obtain the tracking number.
  • If the shipment is delayed for the customer due to the shipping company, the store will provide compensation.
  • In the event of a damaged shipment, the customer must notify the shipping company before accepting the shipment and refuse it, then follow up with the store for compensation.
  • If a shipment is received intact and is subsequently returned due to an error, the customer is obligated to return the shipment through the nearest branch of the shipping company, after which compensation procedures will commence.
  • If the shipment is not received within the specified days, the customer must notify the store within 3 business days via the approved communication channels.
  • If the customer does not contact the store within 3 business days, they forfeit their right to compensation for the order.
  • If the customer does not contact the store regarding any error in the shipment within 3 business days, the store has the right to dispose of the shipment.
  • In the event of order cancellation or return, the actual shipping cost will be deducted from the refund amount, even if shipping was free at the time of purchase.